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FREQUENTLY ASKED QUESTIONS

 

Do I need a Ticket for ProseccoFest?

Yes you will need a ticket as most of our events do sell out in advance.

 

Where can I buy tickets?

ProseccoFest tickets are available from our ticket store or at our ticketing partner website Eventbrite and other affiliate partners.

 

Where is my Ticket?

Tickets for ProseccoFest are eTickets. 

eTickets will be sent to the email address you used to purchase. If for whatever reason this has been lost/deleted/did not arrive then please contact the ticket provider i.e. Eventbrite so that they can arrange for your ticket to be sent to you again.

 

Do I have to print my ticket?

Yes, as stated at the time of booking you will need to print your ticket and bring it to the event with you.

 

Can i exchange my tickets for another session time?

Unfortunately not so please make sure you are picking the correct time when purchasing. 

 

Will I need ID?

Yes you will need ID as ProseccoFest is an 18+ event.

We also have a challenge 25 policy so if you are lucky enough to look under 25 we will ask for I.D.

There will be 100% bag search policy on all bags brought into the event.

Valid forms of ID include in-date photo driving licence and passport only.

You may be subject to searching at any time during the event.

 

Can I pay by card?

We ask our ProseccoFest traders, bars and entrances to accept card payments, but some traders may not all have the ability to take card payments so we would always suggest to bring some cash as we do not always have cash machines on site.  

 

Are there cash machines on site?

We do not always have Cash machines on site but most traders will have the ability to make card payments.

 

Can I bring Alcohol?

No. Alcoholic drinks can not be brought into the festival. There will be plenty of bars to buy drinks once inside the event.

 

Can I bring food?

No. Food can not be brought into the festival. There will be a variety of food and drink available once inside the festival. No fires or BBQs on site. 

 

Can I bring my dog?

No, unfortunately not.  

Although Guide/Assistance dogs are permitted and assistance dogs are permitted on site on site.

 

Can i bring a camera?

The taking of photographs and footage for commercial use is prohibited unless arranged with the event organisers. While we allow cameras and tripods, very large lenses are not permitted.

Don't forget to tag us on Instagram and Twitter @ProseccoFestUk #ProseccoFestUk

If you are a photographer looking to apply for photography/media access at the event then please email your request to info@ProseccoFestUk.com

 

Other prohibited items

Please see the below list of prohibited items. All of the below items will be confiscated. Confiscated items will not be return. Anyone that resists confiscation of disallowed items may be evicted.

  • Aerosols
  • Air Horns
  • Alcohol
  • Animals (other than registered guide or hearing dogs)
  • Any item which may reasonably be considered for use as a weapon
  • Audio Recorders
  • Cameras with detachable lens or recording equipment
  • Chinese or Sky Lanterns
  • Excessive amounts of food or cigarettes may be refused entry to the site
  • Fireworks
  • Flares
  • Garden furniture, deckchairs, fold up chairs or shooting sticks
  • Glass
  • Illegal substances
  • Knives
  • Large Umbrellas or Flag Poles
  • Legal Highs
  • Medications - unless in sealed, unbroken packaging
  • Megaphones
  • Nitrous Oxide
  • Open and sealed containers of liquid/water/soft drinks/food etc
  • Portable Laser Equipment or Pens
  • Smoke Canisters
  • Sound systems
  • Spray Cans
  • Un-authorised Professional Film or Video Equipment
  • Unofficial tabards or reflective jackets